A recent report has exposed the fact that Coinbase—a California based crypto exchange, just went through an employees purge which saw 15 of its employees get fired from their various posts.
Coinbase Fired 15 Workers
Based on the recently released report, Coinbase fired about 15 of its remote employees, who worked in its customer service, compliance, and anti-fraud branches, and were hired in 2013. These workers were said to be hired specifically to serve the interest of its ever-growing customer needs.
This action by Coinbase has been blamed on the current tumultuous market conditions. However, the latest report has given other reasons for the exchanges’ actions.
The new report has it that, the former Twitter executive who is now Coinbase customer service head, Tina Bhatnagar is responsible for this firing and not the current bearish market condition faced by the crypto industry. The report further made it known that Bhatnagar was of the opinion that it is in the best interest of the company to centralize its team.
The report also made it known that the fired staffs where given the opportunity to relocate to any of the company’s physical offices, which now exist across several locations all over the globe.
No Direct Comment from Coinbase Yet
Coinbase has however not made any significant comment regarding the firing of its employee. This was suspected to be a countermeasure against getting embroiled in another employee firing scandal, just like the one it had earlier this year.
The company only made a comment pertaining to how well its team of co-located customer care service staffs are happy in their role and how awesome its customer care response time is right now.
The company stated that:
“We’ve learned that certain teams who are co-located are more efficient, effective, and happier in their roles… Our average time to first response via email is under four hours, under three minutes on the phone, and 90% of all cases are resolved within 48 hours.”
Coinbase has however made it known that its door is still wide open for hiring remote workers, into positions which are hard to fill locally.